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Need help with Highrise? Got a question or suggestion? We're here to help.
You can search the help section above,
browse the extensive FAQs
, visit the
lively customer forums
, or
submit a support request
via email.
Top Highrise FAQs
Can I
delete all my account data
and start over?
Can I
undo our last contact import
?
Can I
tag multiple contacts
at once?
Can I
export notes, tasks, or cases
from Highrise?
Can I
see the tasks I've assigned other people
?
How do permissions work
? How can I change who can see what?
Is our
data safe and backed-up regularly
?
General FAQs, security, backup, etc.
Is Highrise reliable, secure, and confidential? Is our data safe? Where is the data hosted?
Can we install Highrise on our own server?
Can you customize Highrise for us?
See all General FAQs
Importing, Exporting, Outlook, Address Book, Basecamp, etc.
How do I get a
group
of Outlook contacts into Highrise?
How do I get my Mac Address Book contacts into Highrise?
How do I get my Basecamp contacts into Highrise?
How do I import people from another address book or program? How do I import a vCard?
See all Import/Export help
Accounting, billing, upgrading, downgrading, cancellation, etc.
How do we upgrade or downgrade our account?
How do we cancel our account?
How do we change our credit card?
What is your refund policy?
See all Account help
Emailing Highrise
What is a Highrise dropbox address? Where can I find mine?
How do I forward, cc, or bcc an email to my Highrise?
How do I create a task via email?
See all Email help
People, companies, importing, adding, tagging, etc.
What are tags? How can I use them?
How do I delete a person?
A person is entered into Highrise more than once. Can I combine this person's pages into a single page?
See all People help
Permissions, users, & groups, etc.
How do permissions work in general?
How do I change permissions on a person, note, or case?
What are groups and how do permissions and groups work together?
See all Permissions help
Tasks, creating, assigning, completing, etc.
How does Highrise let me know when a task is due?
Who can see my tasks? Are tasks shared?
Why are my tasks moving?
See all Task help
Notes, file attachments, etc.
How much file space do we get?
How do I edit a note I posted?
How do I change who can see a note?
See all Notes/files help
Cases, adding, attaching notes, closing, etc.
What are cases?
How do I attach a note to a case?
What does it mean when a case is open or closed? How do I open or close a case?
See all Case help FAQs
